Success demands the best.
Success demands the best...Leadership, strategies, and experience to capitalize on your biggest risks and opportunities. Below is a brief overview of the experience Jack brings to any engagement.
There was never a more competitive corporate environment than Pepsi under Roger Enrico. He went after Coke with the best strategies and talent in the industry and changed the rules of the game in the process. It was this leadership model that first shaped Jack’s management expertise and what was commonly referred to as the best MBA in business!
During this early phase of Jack’s career, he invested his personal time and energy to enhance his selling skills and became a Graduate Assistant for the Dale Carnegie Sales Training course. This investment in his development became the foundation for his success in sales and US Surgical.
When Jack started with US Surgical it was featured on the front cover of Forbes promoting the sales team as the best in the country. Anyone that worked for the company knew why….rigor, training, discipline and standards that matched our clients…Surgeons and OR Staff. During the job interview, the VP of Sales asked Jack to sell him the skin stapler they were discussing. Jack was given 5 minutes to prepare and then gave the exact same pitch that the company had been teaching its reps for the last 10 years. How? They had both gone to the same school of selling….Dale Carnegie Sales Training. That investment in becoming a Graduate Assistant opened doors to a world that would take Jack’s game to the next level…selling to Surgeons and the Operating Room Nurses and Staff.
The career shift to Advo allowed Jack the ability to build his management skills and take his MBA from Pepsi, his selling expertise with US Surgical to become a leader known for the Turnaround. Jack moved from Jacksonville to Orlando to Tampa quickly going in assessing his teams, the business fundamentals and launching changes that took the offices from average to high performing. The award for this success was being given the opportunity to become VP of Client Services and lead a 2-year transformation of the organization. The project titled Customer First was his first successful change management challenge, orchestrating the integration of processes of over 200 Business Development Reps, 8 CS Directors, 24 Managers, 418 Client Services Reps, 19 Branch operations to improve the efficiency and level of service for thousands of clients that represented over a billion in revenue.
As each challenge forged new skills and experiences, Jack shifted his career to selling performance improvement consulting to the largest telecommunications company in the country. Although there were numerous engagements that “paid the bills” the biggest initiatives Jack sold, delivered, and operated were Just Ask and Five Star. Just Ask was a lead referral program that capitalized on the thousands of service technician calls to their existing clients and using these interactions as opportunities to expand their services and revenues. The client achieved over $500 million in new revenue, submitted over 1 million sold referrals and improved their customer satisfaction at a rate they had not seen in years. Following the success of Just Ask, Jack developed an initiative called Five Star that focused over 100,000 technicians on 5 critical performance metrics. Five Star went on to deliver over $500 million in cost savings on just one metric, productivity. That was $1 billion dollar impact and earned the recognition as the AT&T strategic partner of the year.
Most recently Jack used his experience, models, and principles of the Turnaround at Lighthouse where he led the Eastern Regional Team from $16 million to $73 Million in 4 years.
Despite each industry and career move being very different Jack believes the breadth, depth and success of all these experiences is what makes this next challenge of launching a consulting practice and working with clients from different industries so exciting!